Điền đầy đủ thông tin bên dưới
Virtual call center
Quickly connect with customers, manage calls intelligently, and enhance customer service quality anytime, anywhere.
Smart multichannel call center features
Monitoring & management
Automated response (IVR)
Customer management
Corporate on-hold music
Customer care funnel
Call distribution
Number connection
Free internal calls
Automatically create call recordings
...
Automated dialing system
Deep integration
Smart dialing with your business's Call Center/Contact Center system.
Custom management
Customize features and set appropriate agent priorities for each campaign.
Detailed reporting
Detailed/overall campaign and call reports in real time.
Call pop-up
All calls are displayed as pop-ups directly on the main screen.
User-friendly interface
All customer information and notes are displayed simultaneously during calls.
Call notes
Create notes directly on the call interface and automatically generate tickets assigned to support staff.
Ticket system
Customize information
Customize ticket fields automatically to suit your specific needs.
Assign specific tickets
Transfer tickets to departments or agents to enhance internal collaboration and work quality.
Priority classification
Set ticket priority levels and update ticket statuses.
Information pop-up
Automatically open a ticket when an agent receives or makes a call.
Automatically create tickets
Convert voicemails and missed calls into tickets automatically.
Detailed reporting
All transfers, notifications, and actions are reported to confirm that the ticket has been handled.
Facebook Fanpage management
Fanpage management
Receive messages and comments from the fanpage directly on the system and assign them to staff for handling.
Customer response
Reply to comments and messages from your Facebook Fanpage directly within the virtual call center software.
Automatically create tickets
Automatically capture information (leads) and create tickets based on specific keywords from customer comments on posts.
Centralized Zalo OA management
Create tickets directly
Create tickets from Zalo messages for agents according to set rules, such as involving a manager or prioritizing agents who are online.
Customer segmentation
Distribute tickets (Zalo messages) to agents based on priority rules (e.g., involving a manager, the nearest agent, prioritizing online agents, etc.).
Create customer information
Agents can automatically update customer contact information from tickets (incoming Zalo OA messages).
Live Talk System
Proactive customer engagement
The message box appearing on the screen creates a sense of care for customers, builds goodwill, and influences purchasing behavior on the website.
Diversify interaction methods
Free video and audio calls combined with live chat. Easily consult and close sales with customers directly on your website.
Conversation report
Live Talk provides report results on call performance metrics, number of visits, and traffic sources.
Create convenience for customers and businesses
Easily address customer inquiries without switching to any other communication method.
Automated customer care via SMS Brandname
Create and manage messages
Live Talk provides reports on call performance metrics, visit numbers, and traffic sources.
Send directly through the system
Send messages by selecting customers, choosing from available templates, or composing new content and clicking send.
Send bulk messages
Select the customer list and enter the content once to instantly reach all customers.
Send automated messages
Automatically send SMS messages for birthday greetings, purchase confirmations, payment reminders, and more.
Send SMS by scenario
The SMS sending journey is configured based on customers’ preferences and behaviors.
Storage log
Detailed statistical reports to evaluate the effectiveness of the SMS campaign.
Statistics - Reports
Call center performance
Call reports and basic information of the entire smart call center over different time periods.
Call history
Detailed call history statistics, filter and search by criteria, and save call recording files.
Agent and ticket report
Reports on employee performance, ticket quantity, and completion rate.
Real-time call management
Call monitoring
Monitor ongoing calls in real time, track the number of active agents, and manage calls within the system.
Employee monitoring
Monitor in detail which agents are online, their activity status, and whether they are currently on a call.
Queue monitoring
Monitor in detail how many calls are ringing and how many are being answered in the queue.