CRM
Track transaction history, build lasting relationships, and personalize the customer experience to optimize business operations.
Customer management
Store information, interaction history, and display pop-ups for incoming calls.
Automated customer care
Create automated email, SMS, and call scripts based on customer behavior.
Integrated call center
Voice calls, call recording, call transfer, intelligent routing, IVR.
Staff management
Monitor status, performance, and task assignments.
Reporting & monitoring
Real-time statistics on calls, performance, and campaigns.
Customer care funnel
Manage customers by stage, priority, and appropriate strategy.
Multichannel integration
Connect Zalo, Facebook, SMS, and website on a single platform.
Extended API
Easily connect with CRM, ERP, or other systems.